FAQ's

HOW DO OUR LAUNCHES WORK ?

DESIGNS ONCE RELEASED WILL NOT BE RESTOCKED WE USUALLY DROP ONCE EVERY MONTH (RELEASE IS INFORMED 2 DAYS PRIOR ON IG)

WHERE ARE WE LOCATED ?

WE HAVE 2 RETAIL FRONTS
(GK2, DELHI | KHAR WEST, MUMBAI)
DLEHI M-22, GK2, M-BLOCK MARKET
MUMBAI B1, PREM SAGAR BUILDING, 14th ROAD KHAR WEST
CONTACT DL - 9599191998
CONTACT BOM -9599199537
MAIL -CONTACT@BLUORNG.COM

HOW DOES OUR SHIPPING WORK ?

ALL ORDERS FROM BLUORNG.COM ARE ELIGIBLE FOR FREE SHIPPING PAN INDIA
(INTERNATIONAL SHIPPING IS AN EXTRA CHARGE)

RECOMENDED CARE FOR THE PRODUCTS ?

MACHINE WASH WORKS FOR ALL OUR TEES. AIR DRY. AVOID DRY CLEANING. USE COLD WATER TO AVOID COLOR BLEED & SHRINKAGE. DO NOT IRON THE PRINT DIRECTLY.

HOW DO I RETURN/ EXCHANGE THE PRODUCT?

RETURN AND EXCHANGE POLICY


  • To initiate an exchange, please contact our customer service team at exchanges@bluorng.com within 5 days of receiving the item. 

  • Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.

  • We reserve the right to not accept a return if; 

  • (1) the product/s are returned after use

  • (2) the products are damaged

  • The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on exchanges@bluorng.com on the same email thread. 

  • Once we receive the returned item, we will process the exchange within 7-10 business days. 

  • If you have received a defective product, share images at exchanges@bluorng.com and we will get back to you within 24 hours

  • Exchange can be done on the same product for the size only once.

  • Exchanges are subject to availability, and we cannot guarantee that the size you need will be in stock. If the size you need is not available, we will issue you a store credit. The store credit is valid till 1 month from the date of issue. 

CANCELLATION AND REFUND 


  • Cancellation and refund is not possible against any orders. 


* In case of return on an order, the amount will be credited back to the customer in the form of store credit.


We hope this policy helps you shop with confidence at Bluorng. If you have any questions or concerns, please don't hesitate to reach out to our customer service 

team for assistance.