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2 Notifications
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Notification 2
A. A Blind Box contains 1 randomly selected Bluorng product. Every box is packed completely at random, so you won't know what you're receiving until you open it.
A. 1 Blind Box = 1 Product.
A. Yes. You can purchase multiple Blind Boxes in the same order.
A. If you purchase multiple Blind Boxes within the same order, we will ensure that designs and colours are not repeated. If you place separate orders, duplicate products may be received.
A. Yes. Since every Blind Box is packed randomly, there is a chance you may receive a product you've previously owned.
A. No. The entire concept of a Blind Box is that products are selected and packed completely at random. Product requests cannot be accommodated.
A. No. Colours and designs are randomly assigned.
A. No. Once your order has been confirmed and you have received your Order Confirmation Email or Order Number, no changes can be made, including size changes, address changes, product changes, order cancellations, or any other modifications. Please double-check your order before completing your purchase.
A. No. All Blind Box orders are final and cannot be cancelled once confirmed.
A. No. Blind Box purchases are non-returnable and non-exchangeable.
A. No. Please do not request a COD to Prepaid conversion after placing your order. Even if the payment status is updated, the order will continue to be processed according to its original COD fulfilment priority.
A. To help us process orders faster and reduce verification delays, Prepaid orders are given priority during fulfilment.
A. All Blind Box orders will be dispatched within 3–5 working days after the sale ends.
A. Most orders are delivered within 7–14 days, depending on your delivery location. Delivery timelines may vary slightly due to courier operations or unforeseen circumstances.
A. All Blind Box orders are shipped via Blue Dart Air. Once your order has been dispatched, you'll receive your tracking details via Email and SMS.
A. In the rare event that your order cannot be fulfilled due to inventory or overselling, your payment will be fully refunded to your original payment method.
A. No. Every Blind Box contains 100% genuine Bluorng products that meet our quality standards. The surprise lies only in which product you receive—not its quality.
A. If your package arrives damaged during transit, please email ordersupport@bluorng.com within 48 hours of delivery, along with your order number and clear photos of the package. Our team will review the case and assist you accordingly.
A. Email:
ordersupport@bluorng.com
Support Hours: Monday–Saturday, 10:00 AM – 7:00 PM (IST).
